It’s been almost 20 years since the world became infused with mobile devices. From the humble brick to the slick new feature packed smartphone, technology and our insatiable appetite for its evolution has not slowed down. Early in the piece many entrepreneurs saw the opportunity in marketing with SMS, which had varied results in those early days, which has become a reference point for many.
Enter the proliferation of the internet. In most western countries, the majority of households and businesses now maintain a connection to the internet. Naturally, internet marketing became the next massive opportunity, in all of its methods and formats, and fortunes were made, and continue to be made. Many entrepreneurs learnt a lot from Internet Marketing and now understand their respective niche markets intimately. Marketing with SMS, from those early experiences, became less relevant and sat in the background for a small suite of specialists to master.
Now the Internet has gone mobile. No longer do we have to be at home or work to browse the internet. Apple’s iPhone, the Android, Windows Mobile and Blackberry, have all provided us with a new way to receive email on the go, browse the internet whenever we want, together with the same features the mobile phone brought us. It fits in our pocket, and through our ever increasing reliance on the device, we’re becoming emphatically addicted to it. Losing it is a crisis of life hindering proportions.
We filter our email. We’ve set up folders, filters, junk mail, instant deletes, prioritised which emails will be read first through to last, attempting to take command of that war-zone, the inbox which is now attached to our person. We’re very delicate about email. When that SMS comes barging through, conversations are interrupted, dinner is paused, children are muted, and “Quick Draw McGraw” opens the SMS like a child on Christmas morning ripping through wrapping paper. It could be important.
Marketing with SMS, all spruced up and shiny for the new era of the smartphone, has a new renaissance. With the ability to include a URL, even embed a URL, in an SMS that leads to highly targeted content, this may be the new bastion of core marketing technologies to come.
If the smart marketer has built the profile of their customers, and agreeably captured their mobile phone number, doesn’t this present a new opportunity? If the small business owner instructs his staff to capture his customer’s mobile phone numbers, and maintains clear records of their purchases, do you think they may benefit from leveraging this new technology?
Consider a website. We’ve all seen them, and we understand how they work. Some are good, and some are average. Imagine a business that is dedicated to helping local and small businesses re-vamp their website, optimizing it for their target market, profiling their potential customers and presenting those new customers with exactly what they want. The new customer has the function given to them to indicate online what they like and don’t like – telling the business owner directly.
A new potential customer lands on this newly modernised website, they browse and “like” the items of interest, with a simple mouse click, or touch on an iPad. The end of the path is reached on the site and the capture form comes up, as they do. We as consumers understand what these are for. It captures the name and mobile number. No email address required. An SMS is sent to the consumer with a link embedded. The trail leads to a sub-page detailing the items “liked” by the consumer, with an invitation to purchase now, or make an appointment to come to the store and inspect the items further. The consumer opts to attend the store and an appointment is made through an app that appears on the phone’s screen, syncing directly with the native calendar.
The day of the appointment arrives; the calendar is auto-set to remind the customer of their appointment. Upon arriving at the store, the attendant has the items ready for the customer. They meet the customer’s expectations, and a purchase is made.
Marketing with SMS in the early days never had the partnering technologies to instigate such a sequence of events. Today, we have a range of technologies that can leverage the traditional SMS into a marketing juggernaut! So long as it’s not abused. As we learnt from email, if it is abused, the consumer will ignore it and it will become the same nuisance as SPAM. Marketers must keep this in mind. Marketing with SMS is again in its infancy and must be nurtured with care.
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