Email marketing is widely considered to be the best, most effective and most personal forms of marketing available to brands today. In a way, it functions as the all-encompassing advertising medium – it brings together features of display advertising with that of rich, interactive media as well as being the digital proponent of pure direct marketing. Because of email marketing’s complexity and concurrent simplicity, it perfectly reflects the core values of marketing. By taking a look at some of email marketing’s core values and rules, marketers can learn a great deal about how to manage campaigns and businesses that go beyond the inbox.

Put the customer’s needs first

In email marketing, campaigns are sent directly to actual people and are thus designed with human contact in mind. The very experience of receiving, reading and interacting with an email is one that must be carefully considered by the email marketer in order to ensure that subscribers stick with your brand. With email marketing, putting the consumer first is especially important, since improper behaviour can have real and negative consequences for your brand. Because email marketing is so personal, subscribers have more power to influence the outcome of any given campaign, and if any brand makes the mistake of angering or annoying their subscribers in any way, that subscriber can take action in retaliation. (Think of frustrated subscribers hitting the ‘spam’ button and what that does to a company’s reputation.)

Be succinct

When it comes to email marketing, brands literally only have a few seconds to capture their reader’s attention and provide them with relevant information. In today’s fast-paced world this reality is becoming even more common and brands that wish to succeed will need to master the art of swift and effective communication no matter what channel.

Add value to the consumer’s life

The days of simply blasting a pro-brand message is long-gone and email marketing was one of the first mediums to truly realise this and to adapt accordingly. Adding value to your consumer’s life means providing them with content or information that is valuable, relevant and useful to them as individuals. This content then functions as something they can associate your brand with, without it actually being all about your brand as such. For instance, a makeup brand that creates and shares content in their email newsletter around cool ways to use the products – this is free content that can be viewed by anyone, but it adds value to the lives of the people who see it and find it useful, therefore the brand is viewed in a more positive light. Adding value is aimed at building brand loyalty rather than mere hype.

Test and use your results

Digital marketing ushered in an era of more accurate measurability. Brands can now see (often in real time) how campaigns are doing and how consumers are interacting with their work. This aspect of course gives brands great insight into what is or is not working when it comes to their marketing plan – something which must then be utilised. By creating forthcoming campaigns based on the reports compiled based on the previous campaigns, brands will increase consumer satisfaction and interaction in any medium.

Plan ahead

The technical nature of email marketing means that brands need to plan every tiny aspect of a campaign before it is sent out to the database. Failure to do so could result in faulty campaigns that “don’t work”, look unappealing or even damages the brand’s sender reputation in the eyes of the ISPs. While other forms of marketing or businesses in general rarely requires as much in depth technical fine-tuning, the idea of planning ahead and double checking everything is one that all businesses can take and learn from. A well-defined strategy really is the starting-point for any brand’s success story.
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